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Help center › Troubleshooting

Problems while cutting

Wrong sizes, wrong depth, burn marks, broken bits, alarms and what helps.

Part is too big or too small

  • Wrong cut type: for parts with a fixed size use Outside contour, for holes Inside contour. On the line removes half the bit width.
  • Wrong bit diameter in the project: with a 3 mm bit in the collet but 3.175 mm set, every contour is off by 0.09 mm.
  • Everything off by the same factor: check steps per mm in the controller (Controller settings).

Part is shifted or skewed

  • Lost steps: feed too high, step down too deep or a dull bit. The motors skip steps, everything after that is shifted. Reduce feed and step down.
  • Tighten loose belts or set screws on the motors.
  • Workpiece moved: clamp it more firmly.

Too deep or not through

  • Probe Z zero again; check the plate thickness (Probing Z).
  • Compare the material thickness in the project with the real sheet (Workpiece).
  • Uneven spoilboard: surface it once.
  • Bit slips up in the collet: tighten it more.

Burn marks, melted plastic

The bit rubs instead of cutting: increase feed or lower speed; the chip load should not be too small (Feed rate). For acrylic use a single-flute bit.

Frayed edges

  • Frayed top edge: use a downcut or compression bit.
  • Try climb instead of conventional cutting.
  • A light finishing pass at the end helps (offset tool or a second contour with little depth).

Bit breaks

Step down too deep, feed too high, speed too low, spindle spin-up time too short, or the bit rapids into a clamp (Safe height).

Alarm or error

The app explains every alarm and error of the controller in plain language. Clicking Look up in the G-code reference leads to the explanation and fix. All numbers: Alarms and Error messages.